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Yes, you may change the plan anytime by giving the request by writing to us at our Customer care firstname.lastname@example.org
Billing of the customer is started from the first day of installation and the billing cycle is 30 days. Your bill is sent to your registered email id on your bill generation date.
You can also check your bill by logging into our self-service portal under ‘my bill’ section.
You can make online bill payment via credit card/ debit card/ Net banking by logging into your account at my.spectranet.in under ‘my bill’ section.
Asymmetric bandwidth gives you different speeds for upload and download (Download like browsing, watching movies, downloading songs, etc. is usually higher than uploads like file upload, etc.)
Symmetric bandwidth allows you same speeds for both upload and downloads.
On connecting to the internet your device is automatically given IP (Internet Protocol) address to identify it to the outside world. There are 2 types of IP address – Static and dynamic.
Static IP address always remains the same.
Dynamic IP address changes from session to session and is given to Business users.
FTTH stands for Fiber-to-the-Home. This means a fiber optic line is hooked directly to your home or business. Fiber optic line uses a thin strand of glass to transmit beams of light that carry an amazing amount of data. This delivers high-speed Internet services.
Fair Usage Policy (also known as Fair Access Policy or Bandwidth Cap) is implemented by Internet Service Providers (ISPs) where once you reach data transfer limit as per the plan opted, speed reduces to as stated in your plan and is reset as per plan at the start of your next monthly billing cycle.
There can be 2 reasons for this. We may either be not present in your area or your society has not given permission to allow our connectivity.
Check Internet availability in your area.
You can also check your account data usage by logging into our self-service portal under ‘data usage’ section.
100 GB data gives you practically unlimited access for
Data volume refers to the data allocated in a specific plan which can be used for uploads and download.
We have both limited and unlimited Internet plans. please visit www.spectranet.in for plan details.
Check Internet speed by connecting to speed test server
Post successful account verification, our Installation team will visit your premises within 72 hours and install the FTTH connection and give you demonstration.
We support only equipment given by us.
Our teams are well trained but sometimes we come across scenarios where wiring teams get stuck on account of choke conduit. In such cases, team will re-attempt and at the time will request for the support of your building electrician.
If all these effort fail, then the amount will be refunded to you within 4 weeks in your bank account as per details shared.
Router issues may result in internet connection disruption. Rebooting the router or switching it off and on can solve the problem.
If the issue is still not resolved or you do not have connection issues with the router, then you may please contact our customer care at email@example.com for support.
First check the LEDs on the router –
If No LED is glowing, then
If only WAN LED is not glowing
If WAN and LAN/Wi-Fi LEDs are glowing solid green, then
a. Ensure that DHCP option is enable in your Ethernet card.
b. Check TCP/IP Setting in your Device by typing in Start -> Run > ncpa.cpl and press enter.
c. Radio button should be checked (Obtain an IP Address automatically & Obtain DNS server address automatically)
d. Check cable from Router LAN port to your PC / Laptop Ethernet port.
e. Verify your IP with following steps:
You can re-generate the password from our self Service portal page by clicking on ‘forgot password’.
You will need to submit the following documents along with duly filled Customer Application Form (CAF) and applicable charges (if any)
You can attach self-attested copy of any one of them for Proof of Address & proof of Identity.
Yes, you can have multiple connections. You may apply while taking initial connection or any time later. Multiple connections will be installed post verifying there are no dues on the existing connection.
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1800 121 5678