The amazing Internet experience also comes with incredible customer technical support

Start your troubleshooting process by quoting your
Circuit ID or Service Request Number
in all your communication through your registered
mobile number and email ID

Report your issue to our Customer Tech Support
Call Us : 1800 121 5678
Email us : support@spectranet.in
s

Spectranet Escalation Chart Level1

For cases where no SR no. has been given in 30 minutes of complaint registration


Technical Escalation Desk

01247114646

Spectranet Escalation Chart Level2

2 Hours post ETR lapse


Business Support Escalation Lead

Sumit Kumar
9953602883 sumit.kumar@spectranet.in

Spectranet Escalation Chart Level3

5 hours post ETR lapse


Delhi Network Delivery Head

Major Sengar
9711117637 major.sengar@spectranet.in

Vijaypal Rawat
9582235307 vijaypal.rawat@spectranet.in

Spectranet Escalation Chart Level4

8 hours post ETR lapse


National Customer Services Head

Reema Ohri
7290005073 reema.ohri@spectranet.in

The amazing Internet experience also comes with incredible customer technical support

Start your troubleshooting process by quoting your
Circuit ID or Service Request Number
in all your communication through your registered
mobile number and email ID

Report your issue to our Customer Tech Support
Call Us : 1800 121 5678
Email us : support@spectranet.in
s

Spectranet Escalation Chart Level1

For cases where no SR no. has been given in 30 minutes of complaint registration


Technical Escalation Desk

01247114646

Spectranet Escalation Chart Level2

2 Hours post ETR lapse


Business Support Escalation Lead

Sumit Kumar
9953602883 sumit.kumar@spectranet.in

Spectranet Escalation Chart Level3

5 hours post ETR lapse


Noida Network Delivery Head

Vikas Arya
9711520358 vikas.arya@spectranet.in

Spectranet Escalation Chart Level4

8 hours post ETR lapse


National Customer Services Head

Reema Ohri
7290005073 reema.ohri@spectranet.in

The amazing Internet experience also comes with incredible customer technical support

Start your troubleshooting process by quoting your
Circuit ID or Service Request Number
in all your communication through your registered
mobile number and email ID

Report your issue to our Customer Tech Support
Call Us : 1800 121 5678
Email us : support@spectranet.in
s

Spectranet Escalation Chart Level1

For cases where no SR no. has been given in 30 minutes of complaint registration


Technical Escalation Desk

01247114646

Spectranet Escalation Chart Level2

2 Hours post ETR lapse


Business Support Escalation Lead

Sumit Kumar
9953602883 sumit.kumar@spectranet.in

Spectranet Escalation Chart Level3

5 hours post ETR lapse


Gurgaon Network Delivery Head

Anoop Singh Jaswal
9953600581 anoop.jaswal@spectranet.in

Spectranet Escalation Chart Level4

8 hours post ETR lapse


National Customer Services Head

Reema Ohri
7290005073 reema.ohri@spectranet.in

The amazing Internet experience also comes with incredible customer technical support

Start your troubleshooting process by quoting your
Circuit ID or Service Request Number
in all your communication through your registered
mobile number and email ID

Report your issue to our Customer Tech Support
Call Us : 1800 121 5678
Email us : support@spectranet.in
s

Spectranet Escalation Chart Level1

For cases where no SR no. has been given in 30 minutes of complaint registration


Technical Escalation Desk

01247114646

Spectranet Escalation Chart Level2

2 Hours post ETR lapse


Business Support Escalation Lead

Sumit Kumar
9953602883 sumit.kumar@spectranet.in

Spectranet Escalation Chart Level3

5 hours post ETR lapse


Bangalore Network Delivery Head

Udaya Shetty
9742022611 udaya.shetty@spectranet.in

Spectranet Escalation Chart Level4

8 hours post ETR lapse


National Customer Services Head

Reema Ohri
7290005073 reema.ohri@spectranet.in

The amazing Internet experience also comes with incredible customer technical support

Start your troubleshooting process by quoting your
Circuit ID or Service Request Number
in all your communication through your registered
mobile number and email ID

Report your issue to our Customer Tech Support
Call Us : 1800 121 5678
Email us : support@spectranet.in
s

Spectranet Escalation Chart Level1

For cases where no SR no. has been given in 30 minutes of complaint registration


Technical Escalation Desk

01247114646

Spectranet Escalation Chart Level2

2 Hours post ETR lapse


Business Support Escalation Lead

Sumit Kumar
9953602883 sumit.kumar@spectranet.in

Spectranet Escalation Chart Level3

5 hours post ETR lapse


Chennai Network Delivery Head

V Dhanuraman
9711117637 v.dhanuraman@spectranet.in

Spectranet Escalation Chart Level4

8 hours post ETR lapse


National Customer Services Head

Reema Ohri
7290005073 reema.ohri@spectranet.in

The amazing Internet experience also comes with incredible customer technical support

Start your troubleshooting process by quoting your
Circuit ID or Service Request Number
in all your communication through your registered
mobile number and email ID

Report your issue to our Customer Tech Support
Call Us : 1800 121 5678
Email us : support@spectranet.in
s

Spectranet Escalation Chart Level1

For cases where no SR no. has been given in 30 minutes of complaint registration


Technical Escalation Desk

01247114646

Spectranet Escalation Chart Level2

2 Hours post ETR lapse


Business Support Escalation Lead

Sumit Kumar
9953602883 sumit.kumar@spectranet.in

Spectranet Escalation Chart Level3

5 hours post ETR lapse


Mumbai Network Delivery Head

Samji Samkutty
9833000389 samji.samkutty@spectranet.in

Spectranet Escalation Chart Level4

8 hours post ETR lapse


National Network Operations Head

Reema Ohri
7290005073 reema.ohri@spectranet.in