Spectranet customer support

Start your troubleshooting process by quoting your

Circuit ID or Service Request Number

in all your communication through your registered mobile number and email ID

Report your issue to our Customer Tech Support on

1800 121 5678

or support@spectranet.in

Select your city

01

LEVEL

For cases where no SR no. has been given in 30 minutes of complaint registration

Customer Care Team Leader

Prashant Singh

9811421493

02

LEVEL

4 Hours post ETR lapse

Business Support Escalation Lead

Sumit Kumar

9953602883 sumit.kumar@spectranet.in

03

LEVEL

8 hours post ETR lapse

Business Support Manager

Vikram Singh

9999630980 vikram.singh@spectranet.in

04

LEVEL

12 hours post ETR lapse

National Network Operations Head

Vipin Kumar Mishra

9953610028 vipin.mishra@spectranet.in

National Customer Services Head

Reema Ohri

7290005073 reema.ohri@spectranet.in

05

LEVEL

24 Hours post ETR lapse

Chief Services Officer

Sanjay Mehrotra

9953113484 sanjay.mehrotra@spectranet.in

01

LEVEL

For cases where no SR no. has been given in 30 minutes of complaint registration

Customer Care Team Leader

Prashant Singh

9811421493

02

LEVEL

2 Hours post ETR lapse

Business Support Escalation Lead

Sumit Kumar

9953602883 sumit.kumar@spectranet.in

03

LEVEL

8 hours post ETR lapse

Business Support Manager

Vikram Singh

9999630980 vikram.singh@spectranet.in

04

LEVEL

12 hours post ETR lapse

National Network Operations Head

Vipin Kumar Mishra

9953610028 vipin.mishra@spectranet.in

National Customer Services Head

Reema Ohri

7290005073 reema.ohri@spectranet.in

05

LEVEL

24 Hours post ETR lapse

Chief Services Officer

Sanjay Mehrotra

9953113484 sanjay.mehrotra@spectranet.in

01

LEVEL

For cases where no SR no. has been given in 30 minutes of complaint registration

Customer Care Team Leader

Prashant Singh

9811421493

02

LEVEL

2 Hours post ETR lapse

Business Support Escalation Lead

Sumit Kumar

9953602883 sumit.kumar@spectranet.in

03

LEVEL

8 hours post ETR lapse

Business Support Manager

Vikram Singh

9999630980 vikram.singh@spectranet.in

04

LEVEL

12 hours post ETR lapse

National Network Operations Head

Vipin Kumar Mishra

9953610028 vipin.mishra@spectranet.in

National Customer Services Head

Reema Ohri

7290005073 reema.ohri@spectranet.in

05

LEVEL

24 Hours post ETR lapse

Chief Services Officer

Sanjay Mehrotra

9953113484 sanjay.mehrotra@spectranet.in

01

LEVEL

For cases where no SR no. has been given in 30 minutes of complaint registration

Customer Care Team Leader

Prashant Singh

9811421493

02

LEVEL

2 Hours post ETR lapse

Business Support Escalation Lead

Sumit Kumar

9953602883 sumit.kumar@spectranet.in

03

LEVEL

5 hours post ETR lapse

Noida Network Delivery Head

Vikas Arya

9711520358 vikas.arya@spectranet.in

04

LEVEL

8 hours post ETR lapse

National Network Delivery Head

Ayan Ghoshal

9711765562 ayan.ghoshal@spectranet.in

National Customer Services Head

Reema Ohri

7290005073 reema.ohri@spectranet.in

05

LEVEL

24 Hours post ETR lapse

Chief Services Officer

Sanjay Mehrotra

9953113484 sanjay.mehrotra@spectranet.in

01

LEVEL

For cases where no SR no. has been given in 30 minutes of complaint registration

Customer Care Team Leader

Prashant Singh

9811421493

02

LEVEL

2 Hours post ETR lapse

Business Support Escalation Lead

Sumit Kumar

9953602883 sumit.kumar@spectranet.in

03

LEVEL

8 hours post ETR lapse

Business Support Manager

Vikram Singh

9999630980 vikram.singh@spectranet.in

04

LEVEL

12 hours post ETR lapse

National Network Operations Head

Vipin Kumar Mishra

9953610028 vipin.mishra@spectranet.in

National Customer Services Head

Reema Ohri

7290005073 reema.ohri@spectranet.in

05

LEVEL

24 Hours post ETR lapse

Chief Services Officer

Sanjay Mehrotra

9953113484 sanjay.mehrotra@spectranet.in

01

LEVEL

For cases where no SR no. has been given in 30 minutes of complaint registration

Customer Care Team Leader

Prashant Singh

9811421493

02

LEVEL

2 Hours post ETR lapse

Business Support Escalation Lead

Sumit Kumar

9953602883 sumit.kumar@spectranet.in

03

LEVEL

8 hours post ETR lapse

Business Support Manager

Vikram Singh

9999630980 vikram.singh@spectranet.in

04

LEVEL

12 hours post ETR lapse

National Network Operations Head

Vipin Kumar Mishra

9953610028 vipin.mishra@spectranet.in

National Customer Services Head

Reema Ohri

7290005073 reema.ohri@spectranet.in

05

LEVEL

24 Hours post ETR lapse

Chief Services Officer

Sanjay Mehrotra

9953113484 sanjay.mehrotra@spectranet.in

01

LEVEL

For cases where no SR no. has been given in 30 minutes of complaint registration

Customer Care Team Leader

Prashant Singh

9811421493

02

LEVEL

2 Hours post ETR lapse

Business Support Escalation Lead

Sumit Kumar

9953602883 sumit.kumar@spectranet.in

03

LEVEL

8 hours post ETR lapse

Business Support Manager

Vikram Singh

9999630980 vikram.singh@spectranet.in

04

LEVEL

12 hours post ETR lapse

National Network Operations Head

Vipin Kumar Mishra

9953610028 vipin.mishra@spectranet.in

National Customer Services Head

Reema Ohri

7290005073 reema.ohri@spectranet.in

05

LEVEL

24 Hours post ETR lapse

Chief Services Officer

Sanjay Mehrotra

9953113484 sanjay.mehrotra@spectranet.in

01

LEVEL

For cases where no SR no. has been given in 30 minutes of complaint registration

Customer Care Team Leader

Prashant Singh

9811421493

02

LEVEL

2 Hours post ETR lapse

Business Support Escalation Lead

Sumit Kumar

9953602883 sumit.kumar@spectranet.in

03

LEVEL

5 hours post ETR lapse

Gurgaon Network Delivery Head

Anoop Singh Jaswal

9953600581 anoop.jaswal@spectranet.in

04

LEVEL

8 hours post ETR lapse

National Network Delivery Head

Ayan Ghoshal

9711765562 ayan.ghoshal@spectranet.in

National Customer Services Head

Reema Ohri

7290005073 reema.ohri@spectranet.in

05

LEVEL

24 Hours post ETR lapse

Chief Services Officer

Sanjay Mehrotra

9953113484 sanjay.mehrotra@spectranet.in

01

LEVEL

For cases where no SR no. has been given in 30 minutes of complaint registration

Customer Care Team Leader

Prashant Singh

9811421493

02

LEVEL

2 Hours post ETR lapse

Business Support Escalation Lead

Sumit Kumar

9953602883 sumit.kumar@spectranet.in

03

LEVEL

8 hours post ETR lapse

Business Support Manager

Vikram Singh

9999630980 vikram.singh@spectranet.in

04

LEVEL

12 hours post ETR lapse

National Network Operations Head

Vipin Kumar Mishra

9953610028 vipin.mishra@spectranet.in

National Customer Services Head

Reema Ohri

7290005073 reema.ohri@spectranet.in

05

LEVEL

24 Hours post ETR lapse

Chief Services Officer

Sanjay Mehrotra

9953113484 sanjay.mehrotra@spectranet.in

01

LEVEL

For cases where no SR no. has been given in 30 minutes of complaint registration

Customer Care Team Leader

Prashant Singh

9811421493

02

LEVEL

2 Hours post ETR lapse

Business Support Escalation Lead

Sumit Kumar

9953602883 sumit.kumar@spectranet.in

03

LEVEL

8 hours post ETR lapse

Business Support Manager

Vikram Singh

9999630980 vikram.singh@spectranet.in

04

LEVEL

12 hours post ETR lapse

National Network Operations Head

Vipin Kumar Mishra

9953610028 vipin.mishra@spectranet.in

National Customer Services Head

Reema Ohri

7290005073 reema.ohri@spectranet.in

05

LEVEL

24 Hours post ETR lapse

Chief Services Officer

Sanjay Mehrotra

9953113484 sanjay.mehrotra@spectranet.in

01

LEVEL

For cases where no SR no. has been given in 30 minutes of complaint registration

Customer Care Team Leader

Prashant Singh

9811421493

02

LEVEL

2 Hours post ETR lapse

Business Support Escalation Lead

Sumit Kumar

9953602883 sumit.kumar@spectranet.in

03

LEVEL

8 hours post ETR lapse

Business Support Manager

Vikram Singh

9999630980 vikram.singh@spectranet.in

04

LEVEL

12 hours post ETR lapse

National Network Operations Head

Vipin Kumar Mishra

9953610028 vipin.mishra@spectranet.in

National Customer Services Head

Reema Ohri

7290005073 reema.ohri@spectranet.in

05

LEVEL

24 Hours post ETR lapse

Chief Services Officer

Sanjay Mehrotra

9953113484 sanjay.mehrotra@spectranet.in

01

LEVEL

For cases where no SR no. has been given in 30 minutes of complaint registration

Customer Care Team Leader

Prashant Singh

9811421493

02

LEVEL

2 Hours post ETR lapse

Business Support Escalation Lead

Sumit Kumar

9953602883 sumit.kumar@spectranet.in

03

LEVEL

5 hours post ETR lapse

Bangalore Network Delivery Head

Udaya Shetty

9742022611 udaya.shetty@spectranet.in

04

LEVEL

8 hours post ETR lapse

National Network Delivery Head

Ayan Ghoshal

9711765562 ayan.ghoshal@spectranet.in

National Customer Services Head

Reema Ohri

7290005073 reema.ohri@spectranet.in

05

LEVEL

24 Hours post ETR lapse

Chief Services Officer

Sanjay Mehrotra

9953113484 sanjay.mehrotra@spectranet.in

01

LEVEL

For cases where no SR no. has been given in 30 minutes of complaint registration

Customer Care Team Leader

Prashant Singh

9811421493

02

LEVEL

2 Hours post ETR lapse

Business Support Escalation Lead

Sumit Kumar

9953602883 sumit.kumar@spectranet.in

03

LEVEL

8 hours post ETR lapse

Business Support Manager

Vikram Singh

9999630980 vikram.singh@spectranet.in

04

LEVEL

12 hours post ETR lapse

National Network Operations Head

Vipin Kumar Mishra

9953610028 vipin.mishra@spectranet.in

National Customer Services Head

Reema Ohri

7290005073 reema.ohri@spectranet.in

05

LEVEL

24 Hours post ETR lapse

Chief Services Officer

Sanjay Mehrotra

9953113484 sanjay.mehrotra@spectranet.in

01

LEVEL

For cases where no SR no. has been given in 30 minutes of complaint registration

Customer Care Team Leader

Prashant Singh

9811421493

02

LEVEL

4 Hours post ETR lapse

Business Support Escalation Lead

Sumit Kumar

9953602883 sumit.kumar@spectranet.in

03

LEVEL

8 hours post ETR lapse

Business Support Manager

Vikram Singh

9999630980 vikram.singh@spectranet.in

04

LEVEL

12 hours post ETR lapse

National Network Operations Head

Vipin Kumar Mishra

9953610028 vipin.mishra@spectranet.in

National Customer Services Head

Reema Ohri

7290005073 reema.ohri@spectranet.in

05

LEVEL

24 Hours post ETR lapse

Chief Services Officer

Sanjay Mehrotra

9953113484 sanjay.mehrotra@spectranet.in

01

LEVEL

For cases where no SR no. has been given in 30 minutes of complaint registration

Customer Care Team Leader

Prashant Singh

9811421493

02

LEVEL

4 Hours post ETR lapse

Business Support Escalation Lead

Sumit Kumar

9953602883 sumit.kumar@spectranet.in

03

LEVEL

8 hours post ETR lapse

Business Support Manager

Vikram Singh

9999630980 vikram.singh@spectranet.in

04

LEVEL

12 hours post ETR lapse

National Network Operations Head

Vipin Kumar Mishra

9953610028 vipin.mishra@spectranet.in

National Customer Services Head

Reema Ohri

7290005073 reema.ohri@spectranet.in

05

LEVEL

24 Hours post ETR lapse

Chief Services Officer

Sanjay Mehrotra

9953113484 sanjay.mehrotra@spectranet.in

01

LEVEL

For cases where no SR no. has been given in 30 minutes of complaint registration

Customer Care Team Leader

Prashant Singh

9811421493

02

LEVEL

2 Hours post ETR lapse

Business Support Escalation Lead

Sumit Kumar

9953602883 sumit.kumar@spectranet.in

03

LEVEL

5 hours post ETR lapse

Chennai Network Delivery Head

V Dhanuraman

9884966969 v.dhanuraman@spectranet.in

04

LEVEL

8 hours post ETR lapse

National Network Delivery Head

Ayan Ghoshal

9711765562 ayan.ghoshal@spectranet.in

National Customer Services Head

Reema Ohri

7290005073 reema.ohri@spectranet.in

05

LEVEL

24 Hours post ETR lapse

Chief Services Officer

Sanjay Mehrotra

9953113484 sanjay.mehrotra@spectranet.in

01

LEVEL

For cases where no SR no. has been given in 30 minutes of complaint registration

Customer Care Team Leader

Prashant Singh

9811421493

02

LEVEL

4 Hours post ETR lapse

Business Support Escalation Lead

Sumit Kumar

9953602883 sumit.kumar@spectranet.in

03

LEVEL

8 hours post ETR lapse

Business Support Manager

Vikram Singh

9999630980 vikram.singh@spectranet.in

04

LEVEL

12 hours post ETR lapse

National Network Operations Head

Vipin Kumar Mishra

9953610028 vipin.mishra@spectranet.in

National Customer Services Head

Reema Ohri

7290005073 reema.ohri@spectranet.in

05

LEVEL

24 Hours post ETR lapse

Chief Services Officer

Sanjay Mehrotra

9953113484 sanjay.mehrotra@spectranet.in

01

LEVEL

For cases where no SR no. has been given in 30 minutes of complaint registration

Customer Care Team Leader

Prashant Singh

9811421493

02

LEVEL

4 Hours post ETR lapse

Business Support Escalation Lead

Sumit Kumar

9953602883 sumit.kumar@spectranet.in

03

LEVEL

8 hours post ETR lapse

Business Support Manager

Vikram Singh

9999630980 vikram.singh@spectranet.in

04

LEVEL

12 hours post ETR lapse

National Network Operations Head

Vipin Kumar Mishra

9953610028 vipin.mishra@spectranet.in

National Customer Services Head

Reema Ohri

7290005073 reema.ohri@spectranet.in

05

LEVEL

24 Hours post ETR lapse

Chief Services Officer

Sanjay Mehrotra

9953113484 sanjay.mehrotra@spectranet.in

01

LEVEL

For cases where no SR no. has been given in 30 minutes of complaint registration

Customer Care Team Leader

Prashant Singh

9811421493

02

LEVEL

4 Hours post ETR lapse

Business Support Escalation Lead

Sumit Kumar

9953602883 sumit.kumar@spectranet.in

03

LEVEL

8 hours post ETR lapse

Business Support Manager

Vikram Singh

9999630980 vikram.singh@spectranet.in

04

LEVEL

12 hours post ETR lapse

National Network Operations Head

Vipin Kumar Mishra

9953610028 vipin.mishra@spectranet.in

National Customer Services Head

Reema Ohri

7290005073 reema.ohri@spectranet.in

05

LEVEL

24 Hours post ETR lapse

Chief Services Officer

Sanjay Mehrotra

9953113484 sanjay.mehrotra@spectranet.in

01

LEVEL

For cases where no SR no. has been given in 30 minutes of complaint registration

Customer Care Team Leader

Prashant Singh

9811421493

02

LEVEL

2 Hours post ETR lapse

Business Support Escalation Lead

Sumit Kumar

9953602883 sumit.kumar@spectranet.in

03

LEVEL

5 hours post ETR lapse

Mumbai Network Delivery Head

Samji Samkutty

9833000389 samji.samkutty@spectranet.in

04

LEVEL

8 hours post ETR lapse

National Network Operations Head

Ayan Ghoshal

9711765562 ayan.ghoshal@spectranet.in

Reema Ohri

7290005073 reema.ohri@spectranet.in

05

LEVEL

24 Hours post ETR lapse

Chief Services Officer

Sanjay Mehrotra

9953113484 sanjay.mehrotra@spectranet.in

01

LEVEL

For cases where no SR no. has been given in 30 minutes of complaint registration

Customer Care Team Leader

Prashant Singh

9811421493

02

LEVEL

4 Hours post ETR lapse

Business Support Escalation Lead

Sumit Kumar

9953602883 sumit.kumar@spectranet.in

03

LEVEL

8 hours post ETR lapse

Business Support Manager

Vikram Singh

9999630980 vikram.singh@spectranet.in

04

LEVEL

12 hours post ETR lapse

National Network Operations Head

Vipin Kumar Mishra

9953610028 vipin.mishra@spectranet.in

National Customer Services Head

Reema Ohri

7290005073 reema.ohri@spectranet.in

05

LEVEL

24 Hours post ETR lapse

Chief Services Officer

Sanjay Mehrotra

9953113484 sanjay.mehrotra@spectranet.in

01

LEVEL

For cases where no SR no. has been given in 30 minutes of complaint registration

Customer Care Team Leader

Prashant Singh

9811421493

02

LEVEL

4 Hours post ETR lapse

Business Support Escalation Lead

Sumit Kumar

9953602883 sumit.kumar@spectranet.in

03

LEVEL

8 hours post ETR lapse

Business Support Manager

Vikram Singh

9999630980 vikram.singh@spectranet.in

04

LEVEL

12 hours post ETR lapse

National Network Operations Head

Vipin Kumar Mishra

9953610028 vipin.mishra@spectranet.in

National Customer Services Head

Reema Ohri

7290005073 reema.ohri@spectranet.in

05

LEVEL

24 Hours post ETR lapse

Chief Services Officer

Sanjay Mehrotra

9953113484 sanjay.mehrotra@spectranet.in

01

LEVEL

For cases where no SR no. has been given in 30 minutes of complaint registration

Customer Care Team Leader

Prashant Singh

9811421493

02

LEVEL

4 Hours post ETR lapse

Business Support Escalation Lead

Sumit Kumar

9953602883 sumit.kumar@spectranet.in

03

LEVEL

8 hours post ETR lapse

Business Support Manager

Vikram Singh

9999630980 vikram.singh@spectranet.in

04

LEVEL

12 hours post ETR lapse

National Network Operations Head

Vipin Kumar Mishra

9953610028 vipin.mishra@spectranet.in

National Customer Services Head

Reema Ohri

7290005073 reema.ohri@spectranet.in

05

LEVEL

24 Hours post ETR lapse

Chief Services Officer

Sanjay Mehrotra

9953113484 sanjay.mehrotra@spectranet.in