Spectranet's Interactive Voice Response (IVR) System
In a world where over 50% of all inbound calls are repetitive in nature, here is a tool that will help you cut down on time consuming participation for your business: Spectranet's IVR system
Now save time and increase efficiency for your employees, if they have any of the following on their task lists: account information retrieval, flight information, pricing, record updates, new password or pin generation, and transaction processing.
Features- Automatic Call Routing using DNIS & CRM
- Integration
- Intelligent Routing of Multiple Applications
- Call-Flow Designer
- Run-time Change of Call Flow
- Database Integration, DTMF Recognition and Generation
- PBX Integration
- Seamless working with T1, ISDN, E1 or analog lines
- Text-to-Speech (TTS) ability
- Automatic Speech Recognition (ASR) Integration
- Scripting Capabilities
- E-mail/SMS/Fax integration
- Multi-language Support
- Call Conferencing
- Remote Monitoring via GUI-based interface
- 100% Blind Recording (with compression and multimedia operations)
Benefits
- Saves time and increases efficiency for your agents Simple to use: Allows you to configure Call Flows using Intuitive IVR Designer on the fly With simple drag and drop abilities, you don't need to have knowledge of complicated programming constructs.
- Tighten integration with third party database. Allowing your agents to obtain the right information immediately, it also allows your customers to look up information regarding their accounts directly with DTMF input.
- Cut back Caller Wait Time - with the help of flexible call queue management. Callers will be informed of estimated wait-times so they can call back at specific time. Obtain real time and updated Information - Provide your agents with latest information pertaining to callers for faster and more reliable service, via our user-friendly CRM system.
- Scale up Operations Effortlessly - Now increase your capacity without investing in propriety hardware.
- Manage Voice Recording with Ease - Store your voice logs in any format. Search through voice records based on parameters such as agent, time-line, disposition, etc, and use multimedia features (replay, rewind, forward).
- Improve Productivity with Comprehensive Reports - Analyze productivity and performance via GUI, web-based, real-time reports. You can also export the reports to multiple formats (PDF, CSV) for easy readability.
For more details, call: 1860-266-0099 or email: business@spectranet.com or SMS: BUSINESS to 567671111
This is a Sprectranet branded Cloud CC service of Citycom Networks Private Limited
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