Complex Technology, Simple Application.
Presenting Spectranet Cloud CC - a complete communication suite for both domestic & international calling, that gets delivered over the net as Software-as-a-Service (SaaS); this enables businesses to access to technology without having to individually invest in costly software licenses. Moreover, out-sourced call center technology provides complete control over the resources and operations and reduces high upfront expenditures, while minimizing start up costs.
To put it simply, Cloud CC is designed to enable businesses of all sizes, irrespective of location, to move away from high up-front expenditures and move to a solution with minimum start up costs.
Cloud CC Features: - Predictive Dialer
- Interactive Voice Response
- Intelligent routing
- Call recording and quality
monitoring
- Customised reporting
- Easy integration with third-party applications like CRM etc.
Cloud CC Advantages- Eliminates heavy capital
investments
- Provides instant access to
cutting-edge technology
- Quick deployment - for rapid
results
- Helps to serve customers better -
thereby allowing focus on operational activities
- Is backed by a robust
'Anytime Support' system - to help companies achieve business
continuity
Cloud CC's on demand contact center solution is a product of Drishti's development platform. It has been created on a platform that is inherently multi-tier, multi-tenant and SaaS ready.
The extensive APIs and base architecture of the technology allows multiple application packages support in a single set up. This results in the customer getting a state-of-the-art, highly reliable hosted call centertechnology - that constantly evolves with the needs.
The application platform is a next-gen solution that turns SaaS into a major enabler with a deep focus on collaborative development providing affordable offerings and an award winning 24x7 service.
What more can you get apart from a cost effective business solution?
Benefits: Spectranet Cloud CC
Keeping pace with technology, Spectranet Cloud CC gives you the freedom to choose the safest and secure modules you require for your business processes.
Spectranet Cloud CC utilises the cost effectivity of VoIP telephony and the incredible delivery systems of cloud applications and services.
This translates to:- Low cost of ownership - no
additional hardware or software required!
- Scale up - distribute data
centres across geographies at minimal cost
- Management of Multi-site and
remote agents environment while maximizing utilization of
constrained resources.
- Reduced costs of operations with
predictable operating costs, efficient use of existing
assets.
- Reduced costs of maintaining
skilled IT resources and Telco support
- Flexibility to scale-up or scale-down as per the shelf-life of client processes
|
Group Company