Complex Technology, Simple Application.
Presenting Spectranet Cloud CC - a complete communication suite for both domestic & international calling, that gets delivered over the net as Software-as-a-Service (SaaS); this enables businesses to access to technology without having to individually invest in costly software licenses. Moreover, out-sourced call center technology provides complete control over the resources and operations and reduces high upfront expenditures, while minimizing start up costs.
To put it simply, Cloud CC is designed to enable businesses of all sizes, irrespective of location, to move away from high up-front expenditures and move to a solution with minimum start up costs.
Cloud CC Features:
Cloud CC Advantages
- Predictive Dialer
- Interactive Voice Response
- Intelligent routing
- Call recording and quality
- Customised reporting
- Easy integration with third-party applications like CRM etc.
- Eliminates heavy capital
- Provides instant access to
- Quick deployment - for rapid
- Helps to serve customers better -
thereby allowing focus on operational activities
- Is backed by a robust
'Anytime Support' system - to help companies achieve business
Cloud CC's on demand
contact center solution is a product of Drishti's development platform. It has been created on a platform that is inherently multi-tier, multi-tenant and SaaS ready.
The extensive APIs and base architecture of the technology allows multiple application packages support in a single set up. This results in the customer getting a state-of-the-art, highly reliable
hosted call centertechnology - that constantly evolves with the needs.
The application platform is a next-gen solution that turns SaaS into a major enabler with a deep focus on collaborative development providing affordable offerings and an award winning 24x7 service.
What more can you get apart from a cost effective business solution?
Benefits: Spectranet Cloud CC
Keeping pace with technology, Spectranet Cloud CC gives you the freedom to choose the safest and secure modules you require for your business processes.
Spectranet Cloud CC utilises the cost effectivity of VoIP telephony and the incredible delivery systems of cloud applications and services.
This translates to:
- Low cost of ownership - no
additional hardware or software required!
- Scale up - distribute data
centres across geographies at minimal cost
- Management of Multi-site and
remote agents environment while maximizing utilization of
- Reduced costs of operations with
predictable operating costs, efficient use of existing
- Reduced costs of maintaining
skilled IT resources and Telco support
- Flexibility to scale-up or scale-down as per the shelf-life of client processes