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Spectranet Virtual Private Server

Spectranet’s Virtual Private Server (VPS) service is designed to be exclusive yet economical, by allowing multiple customers to share the resources, with an extremely high degree of security and insulation. VPS customers have “root” level access and can enjoy most of the benefits of a dedicated / collocated server.

Taking IaaS & SaaS to the next level: Spectranet’s offers highly secure & scalable cloud computing power to your growing business need. True, pay as you use!

Spectranet VPS Features

• Dedicated virtual server ensures complete system isolation
• Choice of OS (Windows Server 2008/2003 & Linux Cent OS/Fedora)
• Full Root/Administrator Access over the entire Operating System
• Advanced Multi-Processor Multi-Core Hardware and High performance SAN
• Protected by Enterprise Firewall/Intrusion Prevention appliances and VLAN
• 99.99% Service Uptime Guarantee
• 24x7x365 Support
• No lock in period
• Public IP Address(s) – Additional IP’s available
• Control panel support for Cpanel, Plesk (Optional)
• On demand memory and space up gradation
• MSSQL 2008 Express/Web/Standard Editions
• VM Backup and restore

Spectranet offers following types of Virtual Private Servers (VPS)
1. Self-Managed VPS
2. Managed VPS

Self-Managed VPS – With Self-managed servers, customers are responsible to manage server operating systems, applications, software, space, logs and backups while Spectranet provides the host server hardware, network & facility.

Self-Managed VPS are best suited for customers who have extensive System Administration expertise to self-maintain and self-manage their server instances. This option provides customers with full administrative/root access to their VPS providing them the freedom to customize configurations and install 3rd party or proprietary application.

Spectranet Deliverables: One Time

• Up-to-date Windows / Linux OS installation
• FTP Service Filezilla for windows and Pure-ftp for Linux.
• One time installation of Additional Services like IIS/ASP.Net/PHP for Windows Apache/PHP/MySQL for Linux.
• Anti-Virus installation, if opted
• Remote root/Administer Access via SSH/Remote Desktop
• Implement IPsec/IP-Tables/Network Policy defined by Customer
• Reboot and reinstall on request
• Monitoring email alerts
• Cpanel/PLESK installation, if opted
• Virtual Machine restoration on request

Managed VPS – Managed VPS is best suited for customers requiring industry standard server administration and management services at economical price.
Our Managed Hosting experts take care of your VPS to ensure your mission-critical services on your virtual servers are running smoothly all of the time. Managed VPS at Spectranet, includes day-to-day system maintenance tasks including system monitoring, patching & upgrades, firewall management, port monitoring, load monitoring, standard automated backups & disaster recovery plan. Root access will be controlled by Spectranet till Server it is under managed services.

Brief Deliverables

1. Installation of patches
2. Complete Server resource management
3. Backup Management
4. Access Control & anti-virus management
5. OS & Server Monitoring & Reporting Services
6. Log checking and reporting
7. Server health monitoring
8. Database Administration
9. Email system Administration
10. L3 level customer support

Pre –Requisites from Client

• Client needs to inform on Windows/Linux OS versions
• Client needs to inform on OS 32bit/64Bit
• Backup schedules definition
• Acceptance of VPS Managed Hosting Terms and Conditions and SLA.
• Authorize Spectranet to remote access to the server and data

September 21, 2011 at 10:06 am Comments (0)

Take your BPO a Step Further with Spectranet’s CloudCC

CloudCC is a complete on-demand communication suite which is delivered over the Internet as Software-as-a-Service. CloudCC deploys the platform of Drishti’s virtual contact center solution. It is a bundled offering wherein hosted contact center solution is bundled with VoIP minutes, DID or PRI (Primary Rate Interface) as preferable, making it suitable for inbound and outbound calling both.

With Spectranet’s CloudCC, companies can regain the much coveted control on their resources and operations by outsourcing their call center technology infrastructure. It reduces the operational expenses and worries of managing or upgrading redundant IT systems. You gain an upper hand on your competitors by deploying centralized IT system which enables higher uptimes.

Also, your customer support team gets the back-up of customizable routing strategies such as skills-based routing, intelligent queuing, remote agent support, call monitoring and recording. The only on- premise equipment or resource you need are agent PCs and phones.

CloudCC of Spectranet is a pay per use which cuts the total cost of ownership significantly. Users can purchase the required modules in accordance with the need of their business providing them the flexibility to scale up or downsize the hosted contact center services without bearing the unnecessary cost of a premise based model.

It is a cost effective way to start call center with minimum investment and minus the huge expenses of capital outlay. Thanks to this, business can easily shift the approach from high front end expenditure framework to a manageable OPEX approach.

The development platform of Drishti makes this contact center solution inherently multi-tier, multi-tenant and SaaS ready. End-users, referred to as tenants share server capacity in a partitioned environment enabling the cost advantage. The extensive APIs and base architecture of enables the support of multiple application packages support in a single set up.

With least turnaround time and rapid feature development, the bundled solution of CloudCC is indeed a cost-effective and reliable call center technology. With CloudCC, enterprises can deploy both multi-site as well as home agent environment.

As the hosted contact center suite is delivered over the Internet, a company can deploy a full featured contact center quickly and affordably, reducing the cost of both up-front equipment purchases as well as on integration considerably.

It replaces the legacy technology and unifies unlimited number of geographically distributed call centers on a considerable low budget.

The service offering of CloudCC include:

  • CloudCC Starter – It is a pay per month per seat license fee model.
  • CloudCC Gold – This service model bundles international calling minutes bundled with Contact Center Suite. End users would have to pay per minute charge along with the license fee for Ameyo.
  • CloudCC Platinum – It is fully Managed hosted contact center solution wherein connectivity and International calling minutes over VoIP with the contact center suite is bundled.

Control and manage the pressure of creating a better customer experience and growing complexity with CloudCC at reduced capital expenses. This on-demand hosted call center suite of Spectranet offers intelligent inbound call routing and queuing, automated outbound dialing and synchronized screen PoPs.

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June 22, 2011 at 10:56 am Comments (0)