A complex technology like premise based contact center has become simplified than ever with the unified communication features of CloudCC. There are no redundant systems to maintain and no worries to upgrades IT applications. Unlike legacy premise based contact center technology, it is a pay-per-use model and completely scalable. It flexible solutions grow with you and can be trimmed down anytime. Call center managers who are worried over competition and quality control, CloudCC is an ideal solution for them to enhance the productivity at optimized cost.
Spectranet’s CloudCC is a superior managed Hosted Contact Center solution. It is a bundled offering of Drishti’s virtual contact centre solution and VoIP minutes, PRI and DID to suit the needs of inbound and outbound call centers. Delivered over Internet as SaaS, CloudCC of Spectranet works as a complete communication suite.
The service offerings of CloudCC include
- Domestic Calling
- International Calling
- Broadcast Dialing and
- Interactive Voice Response System
If your company wants to deploy multi-site environment along with home agents, CloudCC is for you. It comprises industry leading features with built-in capabilities of DNC list management, call recording and customizable real-time reporting on agent status and calling.
Companies requiring international calling features can subscribe to one of the three models of CloudCC which are
CloudCC Starter: It is ideal for domestic call centers and inbound call processes.
CloudCC Gold: This service offering fulfills the requirement of customers who want to continue with existing service provider but looking for a managed solution as well.
CloudCC Platinum: It is a single-window –fully- managed solution for companies which need an OPEX model for call center suite.
In general, the solution packaging for the offering includes
• Predictive Dialer
• Intelligent routing
• Interactive Voice Response
• Call recording and quality monitoring
• Customizable reporting
• Easy integration with third-party applications like CRM etc.
With CloudCC, the deployment of a full featured contact center can be done easily without any upfront investments in equipment purchases and integration costs. The platform of Spectranet’s CloudCC is multi-tier, SaaS ready and multi-tenant. Due to this, end users utilize shared server capacity in a partitioned environment which consequentially results in cost advantages.
Along with this, the extensive APIs and base architecture support multiple application packages in a single set up. With least turnaround time and rapid feature development, the bundled solution of CloudCC is a cost-effective way to deploy a hosted contact center with state-of-the-art reliable call center technology.
July 4, 2011 at 9:47 am Comments (0)