CloudCC is a complete on-demand communication suite which is delivered over the Internet as Software-as-a-Service. CloudCC deploys the platform of Drishti’s virtual contact center solution. It is a bundled offering wherein hosted contact center solution is bundled with VoIP minutes, DID or PRI (Primary Rate Interface) as preferable, making it suitable for inbound and outbound calling both.
With Spectranet’s CloudCC, companies can regain the much coveted control on their resources and operations by outsourcing their call center technology infrastructure. It reduces the operational expenses and worries of managing or upgrading redundant IT systems. You gain an upper hand on your competitors by deploying centralized IT system which enables higher uptimes.
Also, your customer support team gets the back-up of customizable routing strategies such as skills-based routing, intelligent queuing, remote agent support, call monitoring and recording. The only on- premise equipment or resource you need are agent PCs and phones.
CloudCC of Spectranet is a pay per use which cuts the total cost of ownership significantly. Users can purchase the required modules in accordance with the need of their business providing them the flexibility to scale up or downsize the hosted contact center services without bearing the unnecessary cost of a premise based model.
It is a cost effective way to start call center with minimum investment and minus the huge expenses of capital outlay. Thanks to this, business can easily shift the approach from high front end expenditure framework to a manageable OPEX approach.
The development platform of Drishti makes this contact center solution inherently multi-tier, multi-tenant and SaaS ready. End-users, referred to as tenants share server capacity in a partitioned environment enabling the cost advantage. The extensive APIs and base architecture of enables the support of multiple application packages support in a single set up.
With least turnaround time and rapid feature development, the bundled solution of CloudCC is indeed a cost-effective and reliable call center technology. With CloudCC, enterprises can deploy both multi-site as well as home agent environment.
As the hosted contact center suite is delivered over the Internet, a company can deploy a full featured contact center quickly and affordably, reducing the cost of both up-front equipment purchases as well as on integration considerably.
It replaces the legacy technology and unifies unlimited number of geographically distributed call centers on a considerable low budget.
The service offering of CloudCC include:
- CloudCC Starter – It is a pay per month per seat license fee model.
- CloudCC Gold – This service model bundles international calling minutes bundled with Contact Center Suite. End users would have to pay per minute charge along with the license fee for Ameyo.
- CloudCC Platinum – It is fully Managed hosted contact center solution wherein connectivity and International calling minutes over VoIP with the contact center suite is bundled.
Control and manage the pressure of creating a better customer experience and growing complexity with CloudCC at reduced capital expenses. This on-demand hosted call center suite of Spectranet offers intelligent inbound call routing and queuing, automated outbound dialing and synchronized screen PoPs.
June 22, 2011 at 10:56 am Comments (0)