Spectranet broadband powered by FOX (Fiber Optic Xperience) to offer free Tech Assist managed by iYogi to its Customers
Today internet is the easiest, most reliable and cost effective medium to communicate, entertain and educate. With a surge in devices being used within a family and data guzzling content over the internet, delivering greater speeds and an integrated service offering for an amazing internet experience is imperative.
Given the technical infancy of the consumers, it is becoming important for the service providers to focus on‘potential needs’ and not just the ‘core needs’ of speed and volume. The potential needs will require value added features through integration of services and solutions.
While most of the internet offerings are still doing spreadsheet sales, Spectranet with its simple product offering of 16Mbps speed across all plans makes all its fiber to the home (FTTH) customers among the top 1% of internet users in India.
Continuing its endeavor to provide an amazing experience to its customers, Spectranet has partnered with iYogi to offer an integrated Tech Assist solution. All Spectranet Broadband powered by FOX (Fiber Optic Xperience) customers can now seek technical assistance for their devices along with 24×7 support from an unified platform and contact center, which is managed by the trained experts of iYogi.
Earlier customers and service providers had disconnect in explaining and understanding that any glitch which impacts the customer is due to service provider network or customer home network or customer devices. With integrated technical assistance available 24×7 the Tech Assist agents are able to view and resolve any tech issues remotely and have end to end visibility for better troubleshooting. This results in better experience and more value to the customers.
Spectranet Tech Assist features are bundled with each of the Spectranet Broadband powered by FOX products (Spectranet Advantage, Spectranet Success, Spectranet Success Plus& Spectranet Joy) and are available to all its existing and new customers.
The bundled Spectranet Tech Assist features vary for various products which includes antivirus, remote tech support for any IP based devices, home network manager along with an interface which lets customer to view all the devices connected on his network and easily share, files, folder or printers and to do much more.
All of this comes to the customer of Spectranet Broadband powered by FOX at no additional cost as the Spectranet Tech Assist features are bundled as standard product offering.
With Tech Assist offerings the idea is to help build favorable and distinct perception about brand Spectranet; that of being the only internet service provider which delivers truly amazing experience.