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Spectranet broadband powered by FOX (Fiber Optic Xperience) to offer free Tech Assist managed by iYogi to its Customers

Today internet is the easiest, most reliable and cost effective medium to communicate, entertain and educate. With a surge in devices being used within a family and data guzzling content over the internet, delivering greater speeds and an integrated service offering for an amazing internet experience is imperative.

Given the technical infancy of the consumers, it is becoming important for the service providers to focus on‘potential needs’ and not just the ‘core needs’ of speed and volume. The potential needs will require value added features through integration of services and solutions.

While most of the internet offerings are still doing spreadsheet sales, Spectranet with its simple product offering of 16Mbps speed across all plans makes all its fiber to the home (FTTH) customers among the top 1% of internet users in India.

Continuing its endeavor to provide an amazing experience to its customers, Spectranet has partnered with iYogi to offer an integrated Tech Assist solution. All Spectranet Broadband powered by FOX (Fiber Optic Xperience) customers can now seek technical assistance for their devices along with 24×7 support from an unified platform and contact center, which is managed by the trained experts of iYogi.

Earlier customers and service providers had disconnect in explaining and understanding that any glitch which impacts the customer is due to service provider network or customer home network or customer devices. With integrated technical assistance available 24×7 the Tech Assist agents are able to view and resolve any tech issues remotely and have end to end visibility for better troubleshooting. This results in better experience and more value to the customers.

Spectranet Tech Assist features are bundled with each of the Spectranet Broadband powered by FOX products (Spectranet Advantage, Spectranet Success, Spectranet Success Plus& Spectranet Joy) and are available to all its existing and new customers.

The bundled Spectranet Tech Assist features vary for various products which includes antivirus, remote tech support for any IP based devices, home network manager along with an interface which lets customer to view all the devices connected on his network and easily share, files, folder or printers and to do much more.

All of this comes to the customer of Spectranet Broadband powered by FOX at no additional cost as the Spectranet Tech Assist features are bundled as standard product offering.

With Tech Assist offerings the idea is to help build favorable and distinct perception about brand Spectranet; that of being the only internet service provider which delivers truly amazing experience.

August 8, 2014 at 11:45 am Comments (0)

Spectranet & Netmagic Enter into a Strategic Partnership

Spectranet, India’s fastest growing integrated communication services provider and Netmagic Solutions, India’s largest pure-play Managed IT Hosting Services Provider, today announced a strategic partnership to collaborate across multiple business avenues.

As part of this partnership Spectranet will set up India’s first multi-location commercial DiD (Datacenter-in-Datacenter) across Netmagic’s datacenters in Mumbai, Noida, Bangalore and Chennai.  Spectranet will independently deliver service and support to their customers hosted at the DiDs, with Netmagic providing the core datacenter infrastructure support and services.  This is the first such deal in the datacenter space in India where a communication services provider has partnered with a pure-play Data Center Service provider. 

Also as part of this deal, Netmagic will benefit from Spectranet’s vast fibre and IP network and shall be able to extend these services to its customers. However, Netmagic will continue to be a carrier neutral hosting provider.

The partnership opportunity is worth Rs. 200 Crores and will help Spectranet and Netmagic leverage each other’s core competencies to deliver greater value to their customers. Globally, in mature markets, this business model is common within the datacenter space, where an end-user focused service provider partners with a pure-play datacenter service provider for collocation space and related services while focusing on customer service & support. This model provides cost and operational efficiencies for both players.

Says Mr. Udit Mehrotra, Managing Director, Spectranet, “While Spectranet has been providing Datacenter services since 2000, our footprint has been largely limited to Delhi and Bangalore region. This partnership will enable us to rapidly roll out services across the top 4 Enterprise and SMB markets in India. The model ensures that the service delivery and management is entirely done by Spectranet, while leveraging the underlying state-of-the-art infrastructure available at the Netmagic facilities. This partnership will also enable Netmagic to leverage Spectranet’s core strengths in intra-city connectivity to offer integrated connectivity and datacenter solutions in the market.”

Says  Mr.  Sharad Sanghi, Founder & CEO, Netmagic Solutions, “We believe that this is a visionary and path-breaking move made by both companies. Given the growth opportunity in the marketplace and cost benefits to be had, the model is a win-win partnership for both organisations. This partnership also comes as an acknowledgment of Netmagic’s leadership position in the Managed IT hosting services space that we have built over the last 14 years”.

Awarded ‘Data Center Service Provider of the Year 2011′ award by Frost & Sullivan, Netmagic  has more than 2,00,000 square feet of datacenter space including the recently launched state-of-the-art 40,000 square feet datacenter in Noida to service the NCR region. The Noida Datacenter was the 7th datacenter for the company in India and its first in North India.

About Netmagic Solutions

Netmagic Solutions is India’s largest pure-play Managed IT Hosting Services Provider. Netmagic Solutions is ISO 27001, ISO 9001:2008 and ISO 20000-1 certified and its processes are designed as per the ITIL framework. Netmagic Solutions delivers mission critical hosted applications for over 1000 of the world’s best-known enterprises from multiple locations and has been awarded the ‘Datacenter Service Provider of the Year 2011′ by Frost & Sullivan. Netmagic’s Chennai Datacenter is the only Gold LEED certified datacenter by the USGBC in India. Netmagic has 7 carrier neutral, state-of-the-art datacenters located in Mumbai, Bangalore, Noida (Delhi-NCR) and Chennai with over 2,00,000 sq. ft. floor space.

About Spectranet

Spectranet started its journey in the year 2000 as the pioneer of Broadband in India and has since evolved into an Integrated Communication Services Provider. Spectranet’s operations are strategically segmented into Enterprise and Home solutions. Our portfolio ranges from high-speed broadband to next-gen cloud-based services. The solutions we offer are tailored to meet the rapidly changing needs of our customers. Spectranet currently offers its services to over 20,000 satisfied customers in Delhi NCR, Mumbai, Bangalore, Chennai, Hyderabad & Chandigarh and is extending its footprint to many more cities across India.

Spectranet is an ISO 9001:2008 & ISO 27001:2005 Certified Company.

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February 23, 2012 at 10:13 am Comments (0)

Spectranet’s VPS Hosting Services: Transform Business with Virtualization

VPS Hosting Services offered by Spectranet are a unique combination of the features of shared and Dedicated Hosting Services. Spectranet provides both managed and unmanaged Virtual Private Server hosting services. In managed services, the mission critical software and tools are installed with technical resources available 24X7 as a basic set up whereas companies would have to deploy their own technical resources in an unmanaged VPS hosting. The configurations can be completely customized and are designed in accordance with real businesses in mind. From SMEs to the big players, the VPS Hosting Services of Spectranet guarantee 99.999% of uptime.

Based on the virtualization platform of pioneer like VMware, Spectranet provides most simplified cloud infrastructure with virtualization management. Offering next generation’s flexible and reliable IT services, the platform of Spectranet provides key virtualization features like high availability and fault tolerance. High availability helps you to achieve cost effective safety against hardware failures with a minimal downtime and automated restart within seconds for all applications in the event of hardware or operating system failures. Fault Tolerance (FT) provides continuous availability, without any data loss or downtime, to any application ensuring uptime of 99.999%.  The advance storage management and scalability features of Spectranet VPS enable full control over memory and network flow to prevent any user from impacting the shared resources.

With Spectranet VPS, you can control your own unique file system and CGI-BIN, disk space system. It provides the ability to manage your dedicated environment directly through SSH or Remote Desktop Connection. You can also add a control panel like Plesk to Linux Base VPS and Linux Premium VPS.

What do you get in a VPS plan of Spectranet?

1)    Root access to your own Private Servers: You can run your own set of applications with choice of operating system and manage them.

2)    Guaranteed QOS/SLA: It includes memory, bandwidth, network uptime and disk space.

3)    Security: While you are virtually sharing segments with other users on virtualized platform; their work, operating system failures, or bugs does not affect you. You do not share disk spaces, TCP/IP stacks or applications making you distinct and at a different virtual level of the server.

Spectranet’s Virtual Private Server Hosting Services offer:

Better Control: Users are provided with easy to use web based control panel with which they can manage, modify, delete or upgrade the application interface.

Better Security: Since you do not share the same space with other users, you experience lesser downtimes and human intervention. Also, the bugs, faulty scripts and malware coding in other users’ applications do not affect you.

Better Performance: Enhance your resources as your website expands.

Spectranet’s VPS can meet multiple levels of demands in terms of performance, speed and bandwidth. These are totally compatible with third party server applications as well. VPS solutions of Spectranet provide the customer with the power and flexibility of a dedicated server with their own set of services and customizable storage (disk space). The control panel enables the administrative user to modify their VPS without any technical expertise.

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May 30, 2011 at 9:57 am Comments (0)

Shared Hosting Servers of Spectranet: What Makes Them Special?

Finally, a shared hosting services provider that not only empathizes with your business but also partners to ensure your success. From e-commerce features to advanced server technologies for enterprises, Spectranet’s shared hosting servers have it all. Read on to know the unique and outstanding features of shared hosting servers of Spectranet.  And how they help business to maintain and safeguard their online presence.

Affordable: Affordable does not imply that you have to compromise on bandwidth, storage space or security. Spectranet’s shared hosting services come with anti-virus support, dedicated security solutions and are completely scalable.

Bandwidth and Storage: With the growth of your business, you may also need to expand and extend your web presence due to increased traffic. With the shared hosting of Spectranet, you get unmetered monthly bandwidth and unlimited hosting space capacity.

e-Commerce Features: 24/7 server monitoring for security, advanced Firewall, OS based online Shopping Cart, SSL certificates, password protected directories and encryption.

Advanced Server Technologies: Thanks to our advanced technologies such as Servlets, Java Server Pages, Enterprise JavaBeans and XML, the Java hosting account keeps updating itself with the expansion of website.

Basic to Professional Packages: Whether the shared hosting solutions are needed for basic template website, blog or for a regularly updated website, businesses can choose the desired bandwidth OS and JSP support.

Database Hosting: The shared servers India of Spectranet support databases such as Oracle, MySQL, Microsoft SQL and others.

24/7 customer support: When and wherever you need it. Remote and on-site technical assistance also provided. We understand that website owners should not be waiting forever to online again. In case of downtimes, the efforts to reinstate website is initiated within minutes. Moreover, all the e-mail queries are responded instantly. Identifying the problem and fixing it, becomes the top- most priority.

Access to Control Panels: Build your online presence and IT resources the way you want them to be. You can update, modify or delete the part of your website you do not need. This access is something which is not provided by most of the shared hosting providers.

From installation, configuration, load balancing to security, the mission critical services of the organizations are managed by a team of skilled engineers. The dependable and stable shared hosting servers of Spectranet ensure minimum downtime.

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May 2, 2011 at 10:35 am Comments (0)

Spectranet’s Cloud CC for the Future-Age Contact Centers

Under the increased pressure to provide premium services to customers, drive sales, and reduce operational costs, the challenges for call centers have also increased. A typical domestic or international call center face problems like

  • Excess CAPEX and OPEX
  • Excessive turnaround times
  • Outdated or inadequate contact center applications
  • Multiple vendors for VoIP and telecommunications
  • Expensive technology requirements
  • Fulfill diverse demands of customer based at multiple locations
  • Seasonal Demands

To overcome the challenges, Spectranet offers unified and completely scalable portfolio of contact center applications.

Named as Cloud CC, this on-demand hosted contact center communication suite offer multichannel applications such as ACD, e-mail response, IVR, CTI chat, co-browsing, Computer Telephony Integration, predictive dialing, recording, call history and administrative tools to create a completely next generation and automated contact center.

Hosting the software on our highly redundant servers at Spectranet’s data center make the services managed, secure and ideal for both domestic and international call centers. The applications of the communication suite can be completely customized.  The advanced voice and multimedia capabilities of suite make Cloud CC one-stop destination for all the contact center needs.

The key features of the hosted contact center solution are as follows:

  • Interface for agent and supervisors: Supervisors and agents can simply log in and start taking calls. The supervisors can whisper, barge-in and monitor them.
  • Affordability: The hosted contact center needs no upfront investment. Choose from the various customized monthly rate plans to suit your requirement.
  • Automated Functions and tools:  Integrated interface including feature such as IVR, VoIP and e-mail response and many more.
  • IP connectivity:  Multi-site routing, remote supervising, the hosted contact center application enables the virtualization in true sense. While you can now, recruit agents working from home, you can remotely supervise them as well.
  • DND compliance: The numbers availing the facility of DND is not dialed by the CRM.
  • Compatibility towards the third party business applications: The contact center suite can easily be integrated with your existing CRM or other IT applications.
  • Lead multiple campaigns simultaneously: You can start and lead multiple campaign with the help of Cloud CC. Save your time and money by using the simple and customized interface for agents.
  • Pay as you go: You only pay for the services you used.
  • Scalable and reliable services: Complete back up to
  • Location independent: You do not need to deploy the software in your premises. Your business can be located anywhere on this earth to utilize the benefits.
  • Flexible capacity to the growth adjustment of the company, so that the companies can recoup the infrastructure investments in case of a business experiment gone wrong.
  • No need to invest and add in-house technology system:

As a call center, one does not need to invest in call center technologies separately because the application suite offers all the applications/ technology one may need integrated in one.

Why to choose a hosted contact center suite?

  1. World class contact center applications and regular upgrades
  2. Completely customized and scalable applications to respond favorably to new growth opportunities
  3. Consistent and location independent services
  4. No concerns of technology maintenance and upgrades
  5. 24/7 support
  6. Unified application suites offering outbound dialing, monitoring and other features
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April 5, 2011 at 10:19 am Comments (0)

Reach Out to Maximum People in Shortest Possible Time with Spectranet Cloud CC

No Extensive Training, Technical Expertise, Maintenance or Administration Needed. These are some of the unique benefits of Spectranet’s hosted dialer solution- Cloud CC. Designed to streamline the telemarketing process, enhance the efficiency and increase the sales of businesses and outbound call centers,  our predictive dialer gives the power to reach out customers in shortest possible time and increase the productivity of the in-house team.  The software is capable to create reports and track multiple campaigns.

In a research, it was found that predictive dialers facilitate 47 minutes of working time instead of 16 minutes when the numbers were dialed manually.  The numbers of leads were more as the agents did not have to waste time in dialing. Only the calls answered by human voices were transferred to agents. Calls landing in voice mails or not answered were skipped by the dialer.   Many hosted contact centers have experienced a whooping rise in the success of their telemarketing campaigns and increase in sales figures after deploying predictive dialer.  Along with increased productivity of in-house team, the dialer is completely compliant with the telecom regulations. Do Not Call numbers are not dialed by the dialer.

Moreover, the call center management can get detailed call records and tracking report. Along with automatic time zone management, a predictive dialer shows detailed report of display numbers, dropped calls, missed calls and engaged calls.

The dialer can be used for

  • Sales lead generation
  • Event notifications
  • Charity/ Fundraising
  • Business/ Community events
  • Product promotions
  • Sales announcements
  • Service reminders
  • Customer surveys
  • Voter registration
  • Collections (for automated calls)
  • Service pickup/delivery notifications
  • Community announcements (Religious, local or political)


  • Fully automated and streamlined telemarketing processes
  • Productive and more efficient team
  • Outreach your customers globally in shortest possible time
  • Enable tracking and monitoring of the campaign
  • Increased conversion rates and revenues
  • Holistic lead management tracking
  • Real time monitoring and reporting
  • Call recording for performance management
  • No burdensome administration
  • No technical headaches
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March 28, 2011 at 10:43 am Comments (0)

Spectranet Partners with Aircel to Introduce India’s first ‘High Speed Internet Access’ on Wi-Fi

New Delhi, March 07, 2011: Spectranet has partnered with Aircel to offer high speed Internet access to Aircel customers on Wi-Fi. Spectranet Wi-Fi service can be accessed by Aircel subscribers on all kinds of Wi-Fi enabled devices including mobile phones, laptops and tablets. Aircel subscribers can access the Wi-Fi services by latching onto the “aircel_spectranet” SSID and following a simple two-step registration process.

Spectranet, as preferred partner of Aircel, will deploy and manage core & access service infrastructure for Wi-Fi services enabling seamless authentication solution for both post-paid and pre-paid subscribers. This service will enable seamless Internet access for Aircel subscribers across Aircel GSM/3G network and Spectranet Wi-Fi network.

Spectranet’s mobile data offload platform enables seamless traffic handover between GSM & WiFi networks. The system allows mobile smartphone users to be automatically logged in & out of Wi-Fi hotspots without having to enter username and password each time. The technology platform has been supplied by leading Indian OSS/BSS vendor Inventum Technologies which is also behind several other leading network deployments. It is notable that this is the first ever deployment of 2G & 3G mobile data offload to WiFi within India.

Spectranet has deployed Wi-Fi network at over 1000 hot-spots across six metros Delhi, Mumbai, Bangalore, Kolkata, Chennai and Hyderabad. Over the next five years Spectranet plans to invest Rs. 500 Crore to expand its services across 50,000 hot spots and over 5 million households.

Speaking about the partnership, Mr. Udit Mehrotra, Managing Director, Spectranet, said, “Spectranet will continue innovating and creating differentiated offerings to enhance consumers’ experience. We are building India’s largest Wi-Fi network across commercial and residential areas and see tremendous growth opportunity in this segment. We are glad to partner with Aircel and be the first to introduce this unique offering in India. Being the first to offer this high speed internet experience to its customers, Spectranet has yet again demonstrated its commitment to bringing innovative and value enhancing services to its valued customers.”

About Spectranet:

Spectranet started its journey in the year 2000 as the pioneer of Broadband in India and has evolved into India’s leading Integrated Communication Services Provider.

Spectranet’s operations are strategically segmented into Enterprise and Home solutions. Spectranet’s portfolio ranges from high-speed broadband to next-gen cloud-based services. The solutions Spectranet offers are tailored to meet the rapidly changing needs of our customers.

Spectranet currently offers its services in Delhi NCR, Mumbai, Bangalore, Chennai, Hyderabad, Kolkata & Chandigarh and is extending its footprint to many more cities across India.

About Inventum Technologies:

Inventum helps communication service providers deliver, meter & manage next generation IP services. Inventum’s solutoins include intelligent service controllers (MSC), AAA solutions, convergent billing systems (UNIFY SMP) and related OSS/BSS software. The company’s platforms are widely deployed by both ISP & Mobile Operators in India with a market leading position in WiFi OSS/BSS platforms.

The company is headquatered in Noida with office across India, Asia & the USA.

March 7, 2011 at 6:14 pm Comments (0)

Spectranet launches ‘MProtect’ with innovative Cyberoam’s Layer 8 security solution

New Delhi, 18 January, 2011: Spectranet, a leading Integrated Communication Services Provider, today launches ‘MProtect’, a fully-managed 8-layered internet security solution powered by the most advanced Cyberoam UTM (Unified Threat Management) platform. The service is in partnership with Cyberoam, India’s leading security solutions provider.

MProtect’ offers unique and innovative features such as fully managed UTM, no dedicated manpower requirement, custom made SLA and 24×7 support to name a few. It further offers comprehensive security solutions to SOHO, SMB/ SMEs through multiple security features integrated over a single managed platform. The innovative Cyberoam’s Layer 8 security solution from ‘MProtect’ will sync with each and every security module and allow organizations to create security policies based on user identity. Companies can easily opt for MProtect as it avoids incurring any Capex.

Speaking on the occasion, Mr. Udit Mehrotra, Managing Director, Spectranet said, “Network Security is one of the topmost concerns in the Corporate world today. However, very few organizations have the skillsets to deploy, monitor and manage the same. Hence we came up with ‘MProtect’ that will offer simplified & fully-managed network security without compromising on connectivity and productivity. We decided to partner with Cyberoam for this Service as their unique identity-based security based on Layer 8 technology protects organizations from internal threats that lead to data theft and loss.”

Speaking on the occasion, Tushar Sighat, VP – Operations, Elitecore Technologies said, “Our Cyberoam UTM platform is the most comprehensive security solution in the market today. ‘Mprotect’ will enable Enterprise customers to adopt this solution as a fully managed pay-as-you-use model. Our decision to partner with Spectranet was based on Spectranet’s deep expertise in the Internet domain and their ability to offer a nation-wide managed service operating from their Security Operations Center (SOC) in New Delhi

With ‘MProtect’, companies would be able to view and analyze user activities anywhere in the network which enables them to take network security decisions based on user names. Its IP-independent nature will further allow the users to carry their own access rights and policies anywhere in the network environments like DHCP and Wi-Fi.

Some of the other innovative features of ‘MProtect’:

-Fully Managed UTM appliance for most advanced security

-Three unique product & service flavors…choose any based on your business needs.

-Central Console for remote management and pro-active support

-Periodic reporting of your network security environment.

-SSL VPN for 100-1000 concurrent users

-Enables allocation of bandwidth to the right job, people or function.

About Cyberoam

Cyberoam is a leading UTM vendor with extensive presence in 120+ countries. Cyberoam identity-based UTM appliances offer comprehensive protection against existing and emerging Internet threats, including viruses, worms, Trojans, spyware, phishing, pharming and more. Cyberoam UTM delivers the complete range of security features such as stateful inspection firewall, VPN, gateway anti-virus, gateway anti-malware, gateway anti-spam, intrusion prevention system, content filtering in addition to bandwidth management and multiple link management over a single platform. Cyberoam UTM has recently upgraded its feature offerings with the launch of Version X – application Layer 7 Visibility, IM Management and Control, 3G/WWAN Connectivity, Extensible Security Architecture, Next-generation UI and “IPv6 Ready” Gold Logo. Cyberoam has been named as No. 1 UTM Appliance Vendor in India in IDC’s recently released Quarterly Tracker for Q3 2010 and is also featured as ‘Visionary’ by Gartner in its Magic Quadrant for UTM Appliances.

About Spectranet:

Spectranet started its journey in the year 2000 as the pioneer of Broadband in India. Since its acquisition by the Shyam Group in 2008, it has evolved into an Integrated Communication Services Provider. Spectranet’s operations are strategically segmented into Enterprise and Home solutions. Spectranet’s portfolio ranges from high-speed broadband to next-gen cloud-based services. The solutions Spectranet offers are tailored to meet the rapidly changing needs of our customers. Spectranet currently offers its services to over 20,000 satisfied customers in Delhi NCR, Mumbai, Bangalore, Chennai, Hyderabad & Chandigarh and is extending its footprint to many more cities across India. Spectranet is an ISO 9001:2008 & ISO 27001:2005 Certified Company.

For more information, please contact:

Sunando Bhattacharya/ Himaank Tripathi

Spectranet/ Edelman

Mobile no: + 91 9711152299/ +91 9560311551

Email: sunando.bhattacharya@spectranet.in / himaank.tripathi@edelman.com

January 19, 2011 at 9:07 am Comments (0)

Spectranet Blog

Welcome to the Spectranet Blog!
We have divided our blog into 3 sections:

- Spectranet in Media – Covering what the media has been talking about.
- What’s New – New stuff happening @ Spectranet…and it happens all the time.
- Tech Talk – This is where some of the leaders of Spectranet tell you about anything and everything to do with technology…

stuff  that will sooner or later touch our lives.

So do keep checking our blog, or better still bookmark it so that you can keep coming back for more gyan.



November 30, 2010 at 9:32 pm Comments (0)

New Website

Hi !

Welcome to the brand new website of Spectranet.
As they say, the only constant in life is change… so here we change again.

Some of the new things we have done:
- Clear representation and segmentation of our products by solution categories.
- Links to our Twitter, Facebook and Linkedin page.
- Live chat for people wanting to know more about our services.
- Wi-fi Hotzone locater
- This Blog !

We are keen to hear from you. Please send your bouquets and brickbats as a comment on this post or to marketing@spectranet.com

Thanks again.

Sunando Bhattacharya

November 30, 2010 at 9:25 pm Comments (0)