customer refund policy for Spectranet IT customers
  • Refund wherever applicable, will be issued automatically in 30 days from the date of receipt and credit of money from customer in our bank account.
  • If refund is not received by the customer within 30 days from the date of credit of money from customer in our bank account, or if the customer is not satisfied with the resolution, the customer may raise a concern and get the Complaint Ticket generated by calling at our call center.
  • Any advance paid by the customer would be first adjusted against outstanding dues, if any.
  • No refund will be entertained where the services have been rendered by Spectranet IT Services Pvt. Ltd., whether availed by the customer or not.
  • In any case, liability of Spectranet IT Services Pvt. Ltd is only restricted to payment received by Spectranet IT Services Pvt. Ltd. We shall not be responsible for any other claim or consequent liability arising whatsoever.
  • These conditions are in addition to conditions as mentioned in the Customer Acquisition Form (CAF) executed by the customer.
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